Contact Us

For questions, feedback or complaints relating to the Star Sports brand operated via stersports.com, you can use this secure contact form to reach the Star Sports customer support team. Please provide your full name, the email address or messenger contact registered on your betting account, and a clear description of your request (for example: account access, settlement of a bet, responsible gambling tools, or a complaint). We normally acknowledge messages within one business day and aim to provide a substantive response as quickly as reasonably possible, taking into account the complexity of your query. Please do not include your password, full payment card details, or other highly sensitive financial information in this form. If your enquiry concerns a formal complaint, indicate this clearly in your message so that it can be handled under our complaints procedure; written correspondence may, where appropriate, be directed to our registered office at Unit C, 12b Manor Road, Hove, East Sussex, BN3 5LP, United Kingdom.

For time-critical issues, you may prefer to use live chat (generally available approximately 09:00 - 22:00 UK time), telephone support, Twitter, or email using the contact details provided within your stersports.com account area. These channels are operated by Star Sports staff who are familiar with UK betting rules and the obligations that apply under our UK Gambling Commission licences (remote licence number 009177-R-104555-013 and non-remote licence number 009177-N-104556-012; details available on the UKGC public register at https://gamblingcommission.gov.uk/public-register/business/detail/9177). If you remain dissatisfied after completing our internal complaints process, or if eight weeks have passed since you first raised your complaint with us, you may be entitled to refer the matter free of charge to our independent Alternative Dispute Resolution provider, the Independent Betting Adjudication Service (IBAS), via https://ibas-uk.com. This contact form is intended for customers aged 18 or over who are physically located in the UK and should not be used to send instructions related to deposits or withdrawals. By submitting this form you confirm that the information you provide is accurate to the best of your knowledge and acknowledge that it will be processed in line with our privacy and responsible gambling policies.