Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the operator of the Star Sports betting services provided through the website located at stersports.com (the "Website"). By registering an account, placing a bet, or otherwise using the Website, you agree to be bound by these Terms.

The Website is operated by Star Racing Limited, trading as Star Sports, licensed and regulated by the UK Gambling Commission under remote operating licence number 009177-R-104555-013 and non-remote operating licence number 009177-N-104556-012. These Terms take effect and were last updated on 1 January 2026.

Definitions

In these Terms, unless the context requires otherwise:

"Operator", "we", "us", "our" means Star Racing Limited, trading as Star Sports, operating the Star Sports services via stersports.com under the UK Gambling Commission licences referenced in these Terms.
"Website" means the online betting platform available at stersports.com and any related mobile or digital channels that link to these Terms.
"User", "you", "your", "Player" means any natural person who registers an account on the Website and/or places bets with us.
"Account" means a registered user account opened by you with us for the purpose of placing bets and managing funds on the Website.
"Bet" means any wager, stake, or similar gambling transaction placed by you with us in respect of a sporting event, racing event, or any other market we offer.
"Wager" has the same meaning as Bet.
"Balance" means the total value of funds held in your Account at any time, including cash funds and, where applicable, bonus funds.
"Bonus" means any promotional credit, free bet, enhanced odds, or other incentive we make available to you that is subject to specific conditions.
"Bonus Funds" means funds credited to your Account as part of a Bonus and which are subject to wagering requirements or other conditions before they may be withdrawn.
"Real Money Funds" means funds you have deposited into your Account and any winnings derived from such funds that are not subject to bonus restrictions.
"Wagering Requirements" means the amount you must stake using Bonus Funds, or the number of times a Bonus or deposit amount must be wagered, before the related Bonus Funds and associated winnings may be withdrawn.
"KYC" means "Know Your Customer" checks, including verification of your identity, age, address, and (where applicable) source of funds and affordability.
"Self-Exclusion" means a voluntary arrangement whereby you request to be prevented from using our gambling services for a specified period.
"Fraudulent Activity" includes, without limitation, identity theft, payment fraud, money laundering, collusion, bonus abuse, match-fixing, market manipulation, and any other use of the Website that is unlawful or in breach of these Terms.
"IBAS" means the Independent Betting Adjudication Service, our appointed UK Alternative Dispute Resolution (ADR) provider, currently accessible at https://ibas-uk.com.

Account Registration

Eligibility and Age Verification

Minimum age: You must be at least 18 years old to open an Account or place any Bet on the Website. It is a criminal offence in the United Kingdom for anyone under 18 to engage in gambling.
Location and legal capacity: You may only use the Website if gambling is legal in your jurisdiction and you have the legal capacity to enter into binding contracts. Services on Star Sports via stersports.com are primarily intended for customers in the United Kingdom and any other permitted jurisdictions indicated during registration.
Prohibited users: You must not register or use an Account if you are self-excluded with us or via any multi-operator self-exclusion scheme, if you are on any gambling exclusion list we are required to observe, or if you are otherwise barred by us or by law from gambling.
Age checks: We will carry out age and identity verification checks using third-party databases and documentation. Until your age is successfully verified, we may restrict your ability to deposit, place bets, or withdraw funds. If we cannot verify that you are 18 or over within the timescales required by law, we will suspend or close your Account and may void bets and return deposits as required by UK regulation.

Account Creation Process

Registration details: To open an Account you must complete the online registration form on stersports.com and provide accurate and complete information, including your full name, date of birth, residential address, contact details, and any other information we reasonably request.
Email and contact verification: We may verify your email address, mobile number, or other contact details by sending you a confirmation link, code, or message. Your Account may remain limited until verification is completed.
KYC documentation: We may request documents such as a passport or driving licence, proof of address (e.g. utility bill or bank statement), and, where applicable, evidence of your source of funds or source of wealth. You must provide clear and legible copies within the timeframe we specify.
Single account rule: You may hold only one active Account with us for Star Sports on stersports.com. Duplicate or linked Accounts may be closed, and Bonuses or winnings associated with them may be cancelled where permitted by law and regulation.

User Responsibilities

Accuracy of information: You are responsible for ensuring that the information you provide is accurate and kept up to date. You must promptly notify us of any changes to your details, including your name, address, and contact information.
Password and security: You are responsible for maintaining the confidentiality of your login credentials. You must not disclose your username or password to any third party or allow any other person to use your Account. Any Bet placed using your credentials will be treated as having been placed by you.
Unauthorised use: If you believe that your Account has been compromised, you must notify us immediately via the contact methods listed on stersports.com. We may suspend the Account while we investigate. We are not liable for losses arising from unauthorised access where you have failed to safeguard your credentials.
AML and responsible gambling: You agree to cooperate with all anti-money laundering (AML), counter-terrorist financing, affordability, and social responsibility checks we are required to conduct under UK law and the conditions of our UK Gambling Commission licences 009177-R-104555-013 and 009177-N-104556-012.

Betting & Gameplay Rules

In addition to these Terms, particular sports, racing markets, or promotions may be governed by specific rules displayed on the Website at the time you place your Bet. If there is any inconsistency between such specific rules and these Terms, the specific rules will normally prevail to the extent of the inconsistency.

Placing Bets

Offer and acceptance: Markets and odds displayed on the Website constitute an invitation to treat, not a binding offer. A Bet is only accepted when it appears in your betting history as "placed" or "confirmed" after you have submitted it and we have processed it.
Types of bets: We may offer a variety of bets, including but not limited to win, each-way, accumulators, multiples, in-play bets, and special or novelty markets. The rules for each type of Bet are explained on the relevant market page or in our betting rules section on stersports.com.
Minimum and maximum stakes: Minimum and maximum stake limits apply and are displayed on the bet slip or market page. We may refuse all or part of any Bet that falls outside these limits or does not meet our internal trading or risk criteria.
Timing: Bets must be placed before the advertised start time of the event or market, unless the market is explicitly offered "in-play". We may void any Bet placed (or appearing to be placed) after the outcome is known or after a material advantage could be obtained.
Cash out: Where offered, cash-out is a feature provided at our discretion. Availability, cash-out values, and functionality are not guaranteed and may be withdrawn at any time. A cash-out transaction is final once confirmed.

Cancellation, Voiding and Errors

Customer cancellations: Once a Bet has been accepted, you do not have a right to cancel it. Requests to cancel or amend Bets are considered entirely at our discretion and we are under no obligation to grant them.
Palpable and obvious errors: If, due to a human or technical error, a market is offered with an incorrect price, handicap, participant, or any other obvious mistake that you reasonably should have recognised, we may void the Bet or settle it at the correct price that should have been available at the time the Bet was placed.
Abandoned, postponed or void events: Rules about abandoned or postponed events are stated in our sport-specific rules. Generally, if an event is cancelled and not rescheduled within the timeframe specified in those rules, affected Bets may be voided and stakes returned.
Settlement of Bets: We settle Bets using the official result as declared by the relevant governing body or reliable data provider at the time of settlement. If an official result is subsequently amended, we are not obliged to re-settle Bets unless our published rules state otherwise.
Technical failures: If a technical or system failure causes incorrect odds, lines, or market statuses to be displayed, or prevents Bets from being placed, changed, or closed, we may declare affected Bets void where required to ensure fairness and compliance with UK Gambling Commission rules.

Conduct, Live Services and Chat

Fair play: You must not engage in collusion, use automated systems (bots), exploit vulnerabilities, or otherwise act in a manner that gives you an unfair advantage or undermines the integrity of any market.
Information misuse: You must not place Bets where you possess inside information, or where doing so would breach any applicable law, sporting integrity rule, or duty of confidentiality.
Live chat and communications: Where we provide live chat, social media, or other communication channels, you must not post or transmit any content that is abusive, defamatory, obscene, discriminatory, threatening, or that promotes illegal activity or other gambling operators.
Monitoring and suspension: We may monitor betting patterns, account activity, and communications to detect suspicious, fraudulent, or irresponsible gambling behaviour. Where necessary, we may suspend markets, void Bets, or restrict or close your Account to comply with our regulatory obligations.

Bonus Terms

From time to time we may offer Bonuses, including free bets, deposit matches, enhanced odds, or other promotions, in connection with Star Sports services on stersports.com. Each promotion is subject to these general Bonus Terms and to any specific terms advertised with the promotion. If there is a conflict, the specific promotional terms will usually prevail.

Eligibility, Award and Activation

Eligibility criteria: Promotions may be restricted to certain customers (for example, new customers, existing customers, or customers in particular regions) and may require you to opt-in, enter a code, or meet minimum staking or deposit requirements.
Activation: A Bonus will be credited to your Account only after you have satisfied the qualifying conditions stated in the relevant offer (such as placing a qualifying Bet at specified minimum odds, or making a minimum deposit using an eligible payment method).
Verification: We may withhold or remove Bonuses, or delay the ability to use them, until your identity, age, and (where necessary) source of funds have been verified in line with our KYC obligations.

Wagering, Restrictions and Use of Funds

Wagering requirements: Unless expressly stated otherwise, Bonus Funds and any winnings derived from them must be wagered a specified number of times before they become withdrawable. The applicable wagering requirements, qualifying markets, and time limits will be clearly stated in the relevant promotion.
Game and market restrictions: Certain markets, bet types, or staking patterns may be excluded from contributing to wagering requirements (for example, very short-priced selections, opposing bets on the same event, or cash-out Bets). Such exclusions will be disclosed in the promotional terms.
Use of Real Money first: Unless expressly stated otherwise, Real Money Funds will be used to place Bets before Bonus Funds. Once Real Money Funds are exhausted, Bets may be placed using Bonus Funds, subject to the relevant restrictions.
Free bets: Where a promotion offers a "free bet", the stake of the free bet is usually not returned with any winnings, unless explicitly stated otherwise. Free bets may have minimum odds, maximum return caps, or other limitations.

Time Limits, Combining Promotions and Bonus Abuse

Time limits: Bonuses and free bets are typically valid only for a limited period (for example, a number of days from credit). Any unused or un-wagered Bonus Funds or free bets may expire at the end of the stated period.
Combining offers: Unless expressly permitted, a qualifying Bet or deposit may only be used to participate in one promotion at a time. We may restrict the simultaneous or consecutive use of multiple promotions if this would create unfair advantage or conflict.
Bonus abuse and fraud: We reserve the right to withhold or cancel Bonuses, free bets, and associated winnings, and/or to close or restrict Accounts, where we reasonably suspect Bonus abuse or other Fraudulent Activity. Examples include: creating multiple Accounts; acting in concert with others; placing offsetting Bets to guarantee profit; or deliberately exploiting obvious errors in promotional terms.
Regulatory compliance: All promotions are offered in compliance with UK consumer protection guidance and UK Gambling Commission rules. We aim to ensure that all promotional terms are clear, fair, and not misleading.

Payments & Withdrawals

Deposits

Payment methods: You may deposit using the payment methods made available in your Account's cashier section, which may include UK debit cards, bank transfer, and selected e-wallets. We do not accept deposits by credit card for UK customers, in line with applicable regulations.
Cryptocurrency: We do not currently accept deposits or withdrawals in cryptocurrencies. If this position changes in future, we will update these Terms and clearly explain any additional risks and requirements.
Name and ownership of payment instruments: Deposits must only be made from payment instruments held in your own name. We may request evidence of ownership, and we may return funds to the source account or reject deposits made in breach of this requirement.
Deposit limits: We may set minimum and maximum deposit amounts per transaction or over specified periods. You may also set your own deposit limits via the responsible gambling tools provided on stersports.com.
Availability of funds: Deposited funds will normally be credited to your Account promptly. However, we are not responsible for delays caused by your bank, payment provider, or technical issues outside our control.

Withdrawals

Withdrawal methods: Withdrawals will generally be processed to the same payment method and account from which you deposited, where this is technically possible and permitted under AML and card scheme rules. Where this is not possible, we will discuss alternative methods with you.
Verification before withdrawal: We may require you to complete identity, address, affordability, and source-of-funds checks before processing withdrawals. We may withhold withdrawals until such checks are satisfactorily completed.
Processing times: We aim to process withdrawal requests within reasonable timeframes as indicated in the cashier section. Actual receipt of funds depends on your bank or payment provider and may take additional time.
Fees: Any fees or charges relating to deposits or withdrawals will be disclosed in the cashier section before you confirm a transaction. We may deduct reasonable charges incurred by us where you request unusual withdrawal arrangements, subject to applicable law.
Balance corrections: If funds are credited to your Account in error, including due to a settlement error, system malfunction, or banking mistake, you must notify us immediately and you agree that such funds are not yours. We may reverse the transaction, adjust your Balance, or reclaim the funds from future deposits or withdrawals.

Refunds, Chargebacks and Security

Refunds: Gambling transactions are generally final. We are not obliged to provide refunds for Bets that have been placed and accepted. In exceptional circumstances, and at our sole discretion, we may consider refund requests where justified by clear error or regulatory obligations.
Chargebacks: You must not initiate chargebacks or similar payment reversals in respect of deposits legitimately used for gambling. We may treat any chargeback as a breach of these Terms and may suspend or close your Account, recover funds, and report the matter to relevant authorities or credit reference agencies.
Anti-money laundering: We are required by law and by the conditions of UKGC licences 009177-R-104555-013 and 009177-N-104556-012 to monitor transactions and report suspicious activity. We may delay, block, or refuse deposits or withdrawals where we have concerns over AML, fraud, or regulatory compliance.

Limitation of Liability

Our Obligations

Regulated operation: We operate Star Sports services on stersports.com in accordance with our UK Gambling Commission licences and applicable law. We use reasonable care and skill to provide a fair, transparent, and secure betting environment.
Accuracy and settlement: We take reasonable steps to ensure that odds, market information, and settlement results are accurate and based on reliable data sources. Where errors occur, we will act fairly and consistently with our published rules and regulatory obligations.
Service availability: We aim to ensure that the Website is available and functioning correctly, but we cannot guarantee uninterrupted or error-free operation, nor that defects or faults will always be corrected immediately.

Exclusions and Limits

Events beyond our control: We are not liable for any loss or damage arising from events beyond our reasonable control, including but not limited to failures of telecommunications, power outages, strikes, industrial action, natural disasters, or interruptions caused by third-party service providers.
Technical and systems issues: We are not liable for Bets that are not placed or accepted, or for losses you incur, due to technical failures, slow or interrupted internet connections, device malfunction, or compatibility issues, except to the extent that such liability cannot be excluded under applicable law.
Indirect and consequential loss: To the fullest extent permitted by law, we are not liable for any indirect, incidental, punitive, or consequential losses, including loss of profits, business, or data, arising out of your use of the Website or our services.
Maximum liability: Subject to the paragraph below, and to the extent permitted by law, our total liability to you in respect of any Bet or series of related Bets is limited to the amount of the stake(s) you placed with us on the relevant Bet(s), or the amount of money actually held in your Account at the time the relevant issue arose, whichever is lower.
Non-excludable liability: Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable consumer protection laws.

Intellectual Property Rights

Ownership: All intellectual property rights in and to the Website and its content, including but not limited to text, graphics, logos, trademarks, service marks, trade names, designs, software, databases, audio-visual content, and underlying source code, are owned by or licensed to us and are protected by copyright, trademark, and other intellectual property laws.
Permitted use: You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Website for your personal, non-commercial gambling purposes in accordance with these Terms.
Restrictions: You must not copy, reproduce, modify, adapt, translate, reverse engineer, decompile, disassemble, distribute, publish, display, transmit, or otherwise exploit any part of the Website or its content without our prior written consent, except where permitted by applicable law.
Data scraping and automated access: You must not use any robot, spider, scraper, automated tool, or other means to access the Website for any purpose, including data mining or similar purposes, without our express written permission.
Third-party rights: Where the Website contains content licensed from third parties (such as data feeds, logos, or trademarks), you must comply with any additional restrictions notified to you in relation to such content.

Privacy & Data Protection

Privacy notice: We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection laws. Details of how we collect, use, store, and share your information are set out in our Privacy Policy, as published on stersports.com.
Regulatory requirements: We may process your data for purposes required by our UK Gambling Commission licences, including identity verification, age checks, AML monitoring, affordability assessments, safer gambling interactions, and reporting to regulators or law-enforcement agencies where required.
Your rights: Subject to legal limitations, you have rights over your personal data, including the right of access, rectification, erasure, restriction, objection, and data portability. The Privacy Policy explains how you may exercise these rights and how to contact our data protection representative.
Cookies and tracking: The Website uses cookies and similar technologies as explained in our cookie notice. You may manage your cookie preferences via your browser settings or any tools provided on the Website, subject to the requirements of applicable law.

Changes to Terms

Right to amend: We may revise these Terms from time to time, for example to reflect changes in law or regulatory guidance, to address security or operational issues, or to introduce new products or services.
Notice of changes: Where we make material changes to these Terms that affect your rights or obligations, we will take reasonable steps to notify you in advance by email, account messaging, prominent notice on stersports.com, or a combination of these methods.
Effective date of changes: Updated Terms will take effect from the date specified in the notice. Your continued use of the Website and Star Sports services after the effective date will constitute your acceptance of the updated Terms.
If you do not agree: If you do not agree with any changes to these Terms, you should stop using the Website, cease placing Bets, and request closure of your Account. In such circumstances, we will settle any outstanding Bets and return any withdrawable Balance to you, subject to our regulatory obligations and these Terms.

Termination & Suspension

Our Right to Suspend or Close Your Account

Breach or suspected breach: We may suspend or close your Account where we reasonably believe that you have breached these Terms, any applicable promotional terms, or any laws or regulations, or where we have reasonable grounds to suspect Fraudulent Activity or misuse of the Website.
Regulatory and risk reasons: We may also suspend or close your Account where required to comply with UK Gambling Commission requirements, AML or counter-terrorist financing obligations, responsible gambling duties, or requests from law-enforcement or regulatory authorities.
Security and verification: We may temporarily suspend your Account while we carry out security checks, KYC reviews, source-of-funds inquiries, or investigations into unusual or suspicious activity.
Consequences of suspension: During suspension you may be unable to deposit, withdraw, or place Bets. We may withhold settlement of Bets and withdrawals pending completion of our investigations, subject to our legal and regulatory obligations.

Your Right to Close Your Account

Account closure: You may request the closure of your Account at any time via the tools provided on stersports.com or by contacting customer support. We may ask you to confirm your identity before closing the Account.
Self-exclusion and time-outs: If you wish to take a break from gambling, you may use our time-out or self-exclusion tools instead of permanent closure. These tools are offered in accordance with UK responsible gambling requirements and are explained on the Website.

Balances on Closure

Return of funds: On closure of your Account, whether by you or by us (other than for Fraudulent Activity or legal restrictions), we will normally return any withdrawable Balance to you using an appropriate payment method, subject to any necessary identity or AML checks.
Withholding of funds: Where we suspect Fraudulent Activity, chargebacks, money laundering, or other serious breaches, we may withhold some or all funds in your Account while we investigate and/or as required by law, regulators, or law-enforcement agencies.
Outstanding obligations: Termination or closure of your Account does not affect any outstanding Bets already accepted, any rights or obligations that have accrued prior to closure, or any provisions of these Terms that are intended to survive termination.

Governing Law & Jurisdiction

Applicable law: These Terms, and any dispute or claim arising out of or in connection with them or your use of the Website, are governed by and construed in accordance with the laws of England and Wales, without prejudice to any mandatory consumer protection provisions that apply in your country of residence.
Courts: Subject to the ADR provisions below, the courts of England and Wales will have non-exclusive jurisdiction over any disputes arising out of or in connection with these Terms or your use of Star Sports services on stersports.com.
Complaints procedure: If you have a complaint about our services, you should first contact our customer support team using the contact details provided on the Website. We will handle your complaint in accordance with our internal complaints procedure and UK Gambling Commission requirements.
Alternative Dispute Resolution (ADR): If, after exhausting our internal complaints process, you remain dissatisfied with the outcome, you may refer the dispute free of charge to the Independent Betting Adjudication Service (IBAS), our appointed ADR provider in the United Kingdom, via https://ibas-uk.com. We will abide by IBAS decisions in relation to disputes that fall within its remit.
Regulator contact: You also have the right to raise concerns with the UK Gambling Commission about our conduct as a licensed operator. Details of our licence, including business ID 9177, are available on the Commission's public register at https://gamblingcommission.gov.uk/public-register/business/detail/9177.

Contact Information

Registered and legal address of operator: Star Racing Limited, Unit C, 12b Manor Road, Hove, East Sussex, BN3 5LP, United Kingdom.
Website: For all customer interactions relating to Star Sports services, please use the official Website at https://stersports.com.
Customer support: You can contact our customer support team via the live chat facility on stersports.com (typically available approximately 09:00 - 22:00 UK time), or via telephone, email, or social media channels (including Twitter) as listed from time to time on the "Contact Us" or equivalent page of the Website.
Mailing and correspondence: Unless we specify an alternative correspondence address on the Website, written correspondence may be sent to our registered address: Star Racing Limited, Unit C, 12b Manor Road, Hove, East Sussex, BN3 5LP, United Kingdom.
Dispute resolution contact: For disputes that have not been resolved through our standard support channels, you should mark your correspondence as a complaint and follow the procedure outlined in the "Governing Law & Jurisdiction" section above before referring the matter to IBAS.